Escape to Paradise
Find your perfect beach day.
About Tagua
Q1. What is Tagua (Plant Ivory)?
A. Tagua is the hardened seed of the ivory palm. When cured and polished, it shows an ivory-like luster without involving animals. Each piece varies slightly in grain and tone.
Q2. Is this real ivory?
A. No. Our products are made from plant-based Tagua and are cruelty-free.
Q3. Where do you source your Tagua?
A. We work with trusted partners in South America and hand-finish pieces in our studio.
Craft & Customization
Q4. Are all items hand-carved?
A. Yes. Every piece is hand-carved and hand-polished; minor variations are part of its uniqueness.
Q5. Do you offer engraving or custom sizes?
A. Yes. We can add simple engraving (letters/numbers) and adjust chain length or figurine size where possible. Lead time: [7–10 business days].
Q6. Will my piece look exactly like the photos?
A. We match the design, but natural grain and tone vary slightly—your piece will be one of a kind.
Orders & Shipping
Q11. How long does processing take?
A. In-stock items ship in [X business days]; custom orders require [X–Y business days].
Q12. What shipping options do you offer?
A. We ship worldwide via [Carrier A/Carrier B]. Estimated delivery: [Domestic X–Y days / International Y–Z days]. Tracking is provided.
Q14. Can I change or cancel my order?
A. Contact us within [X hours] of purchase. Custom orders may not be cancelable after production starts.
Payment & Privacy
Q20. Which payment methods do you accept?
A. [Stripe (Visa/Master/Amex), PayPal, Apple Pay/Google Pay] are supported.
支持哪些支付方式？
Q21. Is my data safe?
A. We use encrypted checkout and never store full card details. See our Privacy Policy for details.
Returns & Exchanges
Q15. What is your return policy?
A. We accept returns within [30 days] of delivery for unused items in original condition. Custom/engraved pieces are not returnable unless defective.
Q16. What if my item arrives damaged?
A. Please email [support@yourdomain] with photos within [48 hours]. We’ll arrange a replacement or refund.
Q14. Can I change or cancel my order?
A. Contact us within [X hours] of purchase. Custom orders may not be cancelable after production starts.